I write about what it actually takes to lead through the AI shift — not the hype, but the hard human work of adapting how organizations think, operate, and deliver value.
I have spent my career at the intersection of technology and the people who use it. For the past several years, that has meant being on the front lines of one of the most significant shifts in how organizations work — the rise of artificial intelligence as a genuine collaborator in everyday decisions.
In my role as VP of Technical Services at PointClickCare, I work with teams navigating the real complexity of AI adoption in healthcare technology — an industry where the stakes are high, the workflows are intricate, and the margin for error is narrow. That experience shapes everything I write.
Most conversations about AI focus on the technology itself — the models, the features, the benchmarks. I believe the harder problem is human. How do people build new habits when their tools can now think? How do leaders make good decisions when information is no longer the scarce resource? How do organizations redesign work when intelligence becomes abundant?
Those are the questions this newsletter explores. Not from a theoretical distance, but from inside organizations actively working through the transition.
I write for leaders, practitioners, and anyone trying to make sense of what it means to work — and lead — in an AI-first world.
VP, Technical Services
PointClickCare
Fellow, ACHDM
American College of Health Data Management
Vice Chair, AI CoP
AI Community of Practice